Please be specific and detailed in describing your service request. For example, rather than stating, "Wet spot on ceiling", write "Leak in SW corner of Master Bedroom on rainy days". If we make a home visit as a fact-finding call, it may needlessly delay your service repair.

Please include any and all phone numbers where you may be reached DURING NORMAL WORK HOURS so we can set up a service appointment. All service will take place Monday through Friday 7:00 AM to 4:00PM ONLY. All our service people are required upon satisfactory completion of the listed service items to have the completed service order signed by you or your agent. Do NOT allow service people or workmen in your home to perform service items if you are not at home. If you are not satisfied with the repair or workmanship on the repair, please make a written note on the service order.

Emergency service can be obtained by calling the phone numbers on the Subcontractor Phone Directory. The following are examples of emergency services:

. A water leak that requires the water service being shut off to avoid flooding the home.
. Complete loss of heat.
. Total loss of electrical service.
. A gas leak.
CALL THE GAS COMPANY EMERGENCY LINE IMMEDIATELY.

If for any reason, we are unable or unavailable to complete any item within the 60-day period; we will notify you in writing of the delay and anticipated service completion date.